The benefits of ISO 9001 implementation in the call center industry
John Nolan
Over the last 10 years, call centers have become a large part of how we communicate with many organizations. Whether...
Over the last 10 years, call centers have become a large part of how we communicate with many organizations. Whether household utilities, personal banking, tax issues, or even dealing with federal or local government, the...
Effective complaints management in a QMS
Ana Meskovska
Dealing with complaints is tricky; however, in a business environment you have to deal with complaints. But, why should you...
Dealing with complaints is tricky; however, in a business environment you have to deal with complaints. But, why should you think about improving your complaints management approach? Because an effective complaints management system can help...
